Terms & Conditions

Welcome to Zam Zam Kesar. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products.
By accessing our website or placing an order, you agree to accept and comply with these terms. If you disagree with any part of these terms, please do not use our website.

1. Company Information

 Zam Zam Kesar
📍 NH-44, Lethpora, Pampore – 192122, Kashmir
📞 +91 70067 43893 / +91 84930 70873

2. Use of Website

By using our website, you agree to:

• Provide accurate and complete information when placing orders or creating an account.

• Not use the website for any illegal or unauthorized purposes.

• Not attempt to hack, disrupt, or misuse the website’s functionality or security.

We reserve the right to suspend or terminate accounts that violate these terms.

3. Product Information

We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate. However:

• There may be minor variations in product color, texture, or packaging due to lighting or supply conditions.

• All products are natural and may vary slightly in fragrance, color, or form.

• Prices are subject to change without prior notice.

4. Orders and Payments

• Orders are confirmed only after successful payment.

• We accept secure payments through trusted gateways (debit/credit cards, UPI, net banking, etc.).

• Zam Zam Kesar does not store or access your card details directly.

• Once the order is shipped, cancellation requests will not be accepted.

For more details, please refer to our Refund & Returns Policy.

5. Shipping and Delivery

We make every effort to dispatch orders within the mentioned time frame.
However, delivery timelines may vary due to:

• Courier delays or service disruptions

• Remote or non-serviceable locations

• Unforeseen weather or logistic issues

We are not liable for delays beyond our control once the package has been handed over to the courier partner.

6. Return, Refund & Replacement

Please review our Refund & Returns Policy for detailed information on eligibility, timelines, and procedures.
We do not accept returns on opened or used products, especially food or personal care items, for hygiene reasons.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, and product designs, is the property of Zam Zam Kesar.
You may not reproduce, copy, or use our content for commercial purposes without prior written consent.

8. Limitation of Liability

While we ensure the authenticity and quality of all our products:

• Zam Zam Kesar will not be responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.

• Customers are advised to check ingredients for possible allergies before use, especially for skincare or edible products.

9. Third-Party Links

Our website may contain links to external sites for additional information.
We are not responsible for the content, privacy policies, or practices of third-party websites.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India.
Any disputes arising shall be subject to the jurisdiction of courts located in Srinagar, Jammu & Kashmir.