Shipping Policy

At Zam Zam Kesar, we take great care in ensuring your order reaches you safely and on time. Each product is packed with attention and shipped through trusted delivery partners to maintain freshness and authenticity.

This Shipping Policy explains how we handle order processing, delivery times, charges, and related information.

1. Order Processing

• Orders are processed within 1–2 business days after successful payment.

• You will receive an email or SMS confirmation once your order has been placed.

• Once dispatched, we will share a tracking number so you can monitor your delivery status in real time.

Please note: Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Locations

We currently deliver across India, including major cities and towns.
If your location is in a remote or non-serviceable area, we’ll contact you to discuss alternate delivery options.

3. Delivery Time

Estimated delivery time depends on your location:

• Jammu & Kashmir: 1–3 business days

• North India: 3–5 business days

• Rest of India: 5–7 business days

While we try to ensure timely delivery, occasional delays may occur due to weather conditions, courier issues, or unforeseen circumstances.

4. Shipping Charges

• Free Shipping is available on orders above a certain value (as mentioned on our website).

• For smaller orders, a nominal delivery fee may apply based on location and weight.

• Shipping costs, if any, will be displayed at checkout before you confirm payment.

5. Order Tracking

Once your order is dispatched, we’ll share a tracking link via email or WhatsApp.
You can use this link to track your shipment until it’s delivered.

If you face any issues with tracking or delayed updates, please contact our support team — we’ll assist you promptly.

6. Packaging

All products are packed carefully using moisture-proof and eco-friendly materials to preserve quality during transit.
Perishable or delicate items like saffron and honey are double-sealed to ensure freshness and protection.

7. Delayed or Lost Shipments

If your order is delayed beyond the expected delivery date:

• Please reach out to us at zamzamkesar@gmail.com /  info@zamzamkesar.com or +91 70067 43893 / +91 84930 70873.

• We’ll coordinate with the courier to resolve the issue.

If the shipment is lost in transit, we will either resend your order or issue a full refund as per your preference.

8. International Shipping

Currently, we do not offer international shipping.
However, we plan to expand globally soon. Please stay connected on @Zamzamkesar for updates.